Privacy Policy and Disclaimer

Valdero Privacy Policy and Disclaimer

This page sets out the Privacy Policy and Disclaimer for Valdero. Valdero is a digital property information, estimate request and enquiry management platform used to help people request property-related information and connect with real estate professionals.

Disclaimer

Information provided through Valdero is for general information purposes only.

Any property estimate, market indication, comparable information, suburb information or automated guidance provided through Valdero is intended as a general guide only. It is not a formal valuation, bank valuation, financial advice, legal advice, planning advice or a guarantee of sale price.

Property values and market outcomes can vary depending on a range of factors, including property condition, location, market conditions, buyer demand, available information and other circumstances.

Although information may be gathered from sources believed to be reliable, Valdero does not guarantee that any information provided is complete, accurate, current or suitable for your individual circumstances.

Users should make and rely on their own enquiries and obtain independent professional advice where required. For a more accurate opinion of market value or selling strategy, users should speak directly with a licensed real estate professional.

Privacy Policy

Valdero is committed to protecting user privacy and handling personal information responsibly.

We collect, hold, use and disclose personal information in accordance with applicable privacy laws, including the Privacy Act 1988 where applicable.

Information we collect

Valdero may collect personal information when you use the website or platform, submit an enquiry, request property information, request an estimate, contact a real estate professional, create an account, access a dashboard, or otherwise communicate with us.

The information we may collect includes:

• name;
• email address;
• phone number;
• property address or property-related information;
• enquiry details;
• account or profile information, where applicable;
• business or professional contact information, where applicable;
• information about your use of the website or platform; and
• any other information you choose to provide.

We may also collect general technical and usage information to help operate, secure and improve Valdero.

How we collect information

Valdero may collect information directly from you, from authorised users of the platform, through online forms or communications, through your use of the website or platform, from publicly available information, from service providers, and where otherwise permitted or required by law.

How we use information

Valdero may use personal information to:

• provide and operate the platform;
• respond to enquiries and requests;
• provide property-related information or estimate guidance;
• connect users with relevant real estate professionals;
• manage accounts, dashboards and user access;
• support business, administrative and customer service functions;
• communicate with users about enquiries, services, updates or support;
• improve the platform, user experience and service quality;
• maintain security and prevent misuse;
• comply with legal, regulatory or professional obligations; and
• carry out any other purpose you consent to, or that is otherwise permitted by law.

Enquiries and real estate professionals

Where you submit an enquiry or request through Valdero, your information may be made available to the relevant real estate professional, agency, administrator or authorised representative so they can respond to your request and provide related services.

Marketing communications

Valdero, or the relevant real estate professional or agency, may use your contact details to respond to your enquiry and provide information about property-related services that may be relevant to you.

You may opt out of marketing communications where an opt-out option is provided, or by contacting us directly. We may still contact you where necessary to respond to an active enquiry, provide requested information, manage an account, send important service messages or comply with legal obligations.

Storage and security

Valdero may store personal information in secure digital systems used to operate the website, platform, communications, customer support and business records.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No internet-based service can be guaranteed to be completely secure.

Sharing of information

Valdero does not sell personal information.

We may share personal information with:

• relevant real estate professionals, agencies, administrators or authorised representatives;
• service providers who help operate, support, improve or secure Valdero;
• professional advisers, contractors and business support providers;
• government, regulatory, law enforcement or dispute resolution bodies where required or permitted by law; and
• other parties where you have consented, or where disclosure is otherwise permitted by law.

Third-party services

Valdero may use third-party services to operate, support, secure, analyse or improve the platform. These services may process or store information in Australia or overseas, depending on the provider and service used.

Accessing, correcting or deleting information

You may request access to personal information held about you, subject to exceptions allowed by law. You may also ask for personal information to be corrected if it is inaccurate, out of date, incomplete or misleading. Where legally and operationally appropriate, you may request that personal information connected with you be deleted or de-identified.

Data retention

Valdero may retain personal information for as long as reasonably required for the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, supporting services, meeting legal obligations, resolving disputes, improving the platform and maintaining security records.

Data breaches

If a data breach occurs, Valdero will take reasonable steps to contain, assess and respond to the incident. Where required by law, affected individuals and relevant authorities will be notified.

Changes to this Privacy Policy

Valdero may update this Privacy Policy from time to time to reflect changes to the platform, legal requirements, business operations or information handling practices. The updated version will be published on this website.

Contact us

If you have any questions about this Privacy Policy, or wish to request access, correction or deletion of personal information, please contact us using the contact details made available on the website or through the relevant Valdero representative.